Chargebacks When the Names Don't Jibe
As mentioned in this thread, chargebacks are often made when the buyer doesn't recognize the name on their statement because it doesn't match the name on your website.
Marty Foley offers three suggestions, and I predict there will be more added.
P.S. Remember, if you get "No Message," it's because they roll into the archives pretty fast. The "Success Forum Archive Menu" is linked in itty-bitty letters near the top of Tony's board. There's no way to be sure, but I'm guessing you'll find this thread in Archive 180.